Hello! Please read our policies as set forth below to get started with Tails In The City.

Meet + Greet Policy

To ensure the best care for your pet, we conduct a 30-minute meet and greet prior to booking your first service. This session includes:

• Health history overview

• Nose-to-tail assessment

• Evaluation of your pet's comfort level with our team

This process helps us understand your pet's unique needs and ensures a comfortable experience for them. We look forward to getting to know you and your furry family member better!

Vaccination Requirements

For the safety of all our clients, all dogs must be at least 12 weeks of age and current on the following vaccinations:

• Rabies

• DHLPP/DHPP

• Bordetella

• Canine Influenza

At Tails In The City, the safety and well-being of all pets in our care is our top priority. By using our services, you confirm that your dog is in good health and has not exhibited aggressive or threatening behaviour toward people or other dogs. This ensures a safe and enjoyable experience for every pet in our care.

Behavioral Considerations + Safety

While we love all breeds and personalities, not every dog is suited for an off-leash, open-play environment. At Tails In The City, we take your pet's safety very seriously and strive to provide the best fit. We carefully screen all applicants, but occasionally, we may determine that our services are not suitable for a particular dog. If that happens, please know this decision is always made with the well-being of all dogs in mind. Tails In The City reserves the right to permanently remove a dog from our services if needed.

We do everything we can to create a safe and positive experience for every pet in our care, but we understand that dogs, like people, can sometimes have disagreements. While we closely supervise all interactions, there is always some inherent risk when dogs play together. By using our services, pet owners acknowledge that Tails In The City is not liable for injuries, illnesses, or incidents that may occur, including those resulting from the natural behaviours of dogs in a group setting. If an injury does occur, we will respond with care and ensure that your pet receives the attention they need.

Cancellation Policy

We understand that plans can change, and we do our best to be flexible.

However, to ensure fairness and accommodate all clients, we have the following cancellation policy:

• For overnight stays of 3 days or longer: We require at least 72 hours' notice for cancellations.

• Cancellations made less than 72 hours before the stay may incur a fee of 50% of the total service cost to account for the reserved space.

• During peak times (holidays and long weekends), cancellations made less than 7 days in advance may be subject to a 50% cancellation fee due to high demand.

This policy helps us manage availability and ensure all pets receive the best care possible.

Reservation Deposit

To secure your booking, we require a 50% deposit of the full service cost at the time of reservation. This deposit is refundable if you cancel more than 7 days in advance. Cancellations made less than 7 days prior to the service date may result in a forfeited deposit.

Boarding Payment Policy

For long stays (over 4 days), half the total amount is due at pick-up or drop-off on the first day, with the remainder due on the last day.

By signing below, I state that I have read, understood and agree to the Tails In The City Policies as described above.